MediaLAB Amsterdam is now the Digital Society School! You are viewing an archive of MediaLAB projects. Content on this website may be outdated, and is without guarantee.
Real Time Performance Tool

The real time performance tool will track all incoming passengers flows so shift leaders will get an overview of all the passenger processes going on at their terminal and lets them anticipate on problems together with their team. Besides that it will also give shift leaders the opportunity to react in real time and make them the communicational link between staff members and passengers. So they, together with their team, will be responsible for the best customer experience possible

Commissioner: KLM Royal Dutch Airlines

With the support of: MediaLAB Amsterdam


Eva van Kempen - University of Amsterdam
Freddy Ramaker - University of Twente
Saskia Doets - University of Applied Science Rotterdam
Vibhor Chopra – Graduated Lingaya's Institute of Management and Technology

→ Project Blog

Project documentation

research paper - KLM