Find Fukuoka is a new form of welcome in the Fukuoka International Terminal. When people arrive at the airport a big yamakasa float statue will welcome them, next to the statue is a big board where you van get a postcard folder and a compact information cards. Each card has a front with information about how to use transport in and around Fukuoka. The back of the card shows an image of an interesting place in Fukuoka. The set consists out of 8 different cards, travelers pick and choose the cards they need and/or want, put them in the postcards folders and they are ready to enjoy Fukuoka!
In the recent years, Schiphol airport has witnessed a considerable increase in the number of arriving passengers, gradually challenging its baggage reclaim capacity and comfortability. In order to maintain its status as a leading airport and meet long term demand, Schiphol Airport raised the question of how the baggage reclaim can be a part of the overall positive flight experience. Targeting this issue, we developed Fline. a family of chatbots who provide passengers a personalised assistance in every of their steps relieving their baggage worries.