Data gathering
Our work this week was predominantly gathering data. We had interviews with the STIHO employees at the bouwplein in Amstel. All these interviews were transcribed and are being carefully looked at. When interviewing the employees we also asked them to fill in their work routine on paper (see the picture below).
With this input we got a clearer perspective on what the tasks and responsibilities of the the employee are. Also we gained more knowledge about what kind of questions clients ask and how STIHO responds to them. We now have a lot of quotes, pictures and interesting stuff!
BeamLab
A second fun thing we did this week was visiting the BeamLab at Pakhuys de Zwijger in Amsterdam. More information can be found here: http://www.dezwijger.nl/page/68639/nl
A little impression:
Light piano
Also very important
Sabrina purchased a new love! Bought at the STIHO Bouwplein. You can see how happy she is.
Upcoming
In next week, we have a meeting with a contractor and a supplier, and we are going to visit construction sites at which STIHO is going to deliver supplies. When we combine all this data we are going to start forming insights, making personas and start working on the service map so we have a better overview of the whole process.