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glass kit


Agnes Günther

Industrial and Communication Designer
Edoardo Mercati

Industrial Designer
Iain Kettles

Luiz Ferreira

Industrial Engineer



User Testing

Bringing the workers closer to the prototype is indispensable either to obtain input on how real users use the system or to prepare them for an outstanding culture change. The approach is obtained with the usability testing which is a user-centered interaction technique designed to evaluate a product or service.

Screenshot 2014-12-04 14.39.20

Since the early sprints it has always been a concern for the team how the end users would behave when using the system. Therefore as the first components of the systems were built they were tested. In this flow the testing evolved in three stages.

On the first stage it was tested the fire checklist, the broadcasting functionality, the mockups for job list, building plans with the workers of the electrical installation field. It was also observed the user’s acceptance to the Google Glass itself. The main goal was to collect user’s opinion, sensation, advices, and expectations for the future as well as ideas for new functionalities.

The results were significantly important because since the very beginning of this project the team was wondering if sharing real time photos and information about what one is currently doing could be taken as invasion of privacy. The discovery was that it is not a problem since there is no problem sharing the work one has been doing or asking for help eventually. Accordingly to the test the building map application is the most desired functionality by the field workers.

On the second stage the communication, the checklist, the building map, the tutorial and the web platform were tested as single components. For this testing the procedure was changed in order to make the testing even challenger.

The users received instructions on how to adjust and use the device than they received tasks to accomplish using the Glass. This way of testing enhanced the insights received by giving the testers freedom to perform as they wish and to share the problems they were facing and giving suggestions while testing.

The feedbacks received helped the working functionalities to be implemented and also benefitted the under development functionalities especially when it came to user interface display of information and commands. The feedbacks also helped the testing process to be implemented in order to extract as much information as possible from the user by asking better questions or simply changing the order of the tasks to be done. Check the results here:

User Testing

The process of testing and implementation belongs to a bigger cycle of development which means that as long as the solution is being developed it must be tested after all Metis is a user centered communication system for dynamic workflows.

So far the functionalities have been tried individually. For the third phase it is expected to test the whole system as integrated as possible.

Research & Interview

We started the sprint 2 with a research user story related to getting more information about the user’s need.  At that point we thought about creating a quick survey, apply it, collect the results in an online platform, analyze it and get extra insights.


During our Ideation and Idea Selection Workshop later that week we realized that applying an online survey would not be as beneficial as an interview itself.  Therefore we decided to convert our questionnaire (click here) into and interview. We understand that this research format would allow the interviewer to get deeper information about how the worker feels about the workspace and interacts with it.

Before asking any question it was explained that all the information collected in that survey was confidential. We explained that the aim was to collect data and turn it into knowledge so the results, expectations and deliverables could be properly aligned.

Research and Interview


Two workers were interviewed. Afterwards we had a conversation with 3 of them regarding Smit’s opportunities to improve the workflow. This environment was created after the interview process so they could feel more at ease to share their thoughts. The most valuable insights are summarized on the image to the left.

The next step regarding user research is having more workers from other areas of the company interviewed so we can confirm these consultation and add more information to the research.