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Employee Journey

Team

KLM team

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Freddy Ramaker

Vibhor Chopra

Eva van Kempen

Saskia Doets

 


Commissioner:

Description

Have been sprinting for a while now..

Hi guys,

Even though three weeks have passed since the beginning of our third sprint, it hasn’t come to an end yet. This time our sprint is a four week sprint instead of a three week sprint because that came out handy for KLM and it turns out to be more handy for us as a team as well. So just a short update on our project, since we’re pretty busy at the moment!

IMG_4872

here you see us, being super busy and all..

What have we done since the last blog:

  • the islands we’ve created in the beginning of our sprint have become the main focus point our research
  • defined 18 problems that we believe a team leader runs into on a daily basis
  • created a team leader journey with all their functionalities in it

tl k kl

above you see some of the pages of the team leader journey. Note: in KLM ‘the New Organization’ the job title of the team leader will become shift leader. So we’ve looked at how things our going down right now, what the pro’s and cons are and we’ve made a recommendation about how we believe a shift leader should function in the New Organization.

At this moment we’re working on an infographic in which we want to include all our major insights that we believe are of importance to KLM. During our meeting with KLM we’re gonna discuss the problems that we’ve found during our research, come up with a top three of most important problems en concepts to tackle these problems.

From next sprint up on our main focus will be concept development and making a prototype so we’re really excited about that! With building a prototype the project becomes more and more tangible and we become closer to the development of an actual product!

Only three days left to our meeting with KLM! Fingers crossed!

Talk to you soon,
KLM team

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