Hi guys,
It’s a new sprint and so we’ve created a new goal! This sprint we’ll be focusing on: making a presentable analysis of the needs of the team leader within the scope of repeatable activities and incidents.
This means that we will have a closer look at:
- What are the main tasks of the team leaders? (Their job description is a little bit fuzzy and they aren’t all on the same page about it, so it’s good to have a look at that).
- What do we believe that their main tasks should be?
- Review/analyze all the data we’ve got so far
- Look at other companies with similar (team leader) roles
- Motivate our choices for the scope. Motivating our choices isn’t just to show KLM why we chose the topics that we’ve chose but also for ourselves. It’s always good to have a critical look on why you’re doing what you’re doing.
Look at us, all excited to get started!
The islands
The last two weeks we didn’t focus on collecting data but on analyzing the data that we already have. We did this because we’ve noticed that we were just collecting more and more data but we didn’t process the data that we collected properly to draw compelling conclusions from them.
So this meant, analyzing the islands (topics) that we’ve talked about last time. We’ve looked into methods that could help us grade all the different islands so we could have a quick look about what topics are most important for us to focus on during the next couple of sprints. The goal of this is to narrow the scope of our project down, at this moment we’re still working on a very broad view but it’s impossible to look more detailed into all the topics that we’ve collected so far so we have to make decisions on what to focus on.
Here is our poster with all the different islands on them and then on the top you can see the beginning of our grading process. We will be discussing the highest graded topics with KLM to come to an agreement on the focus for our next sprint.
We’ve also took a closer look on the job functionalities of the team leader. In one of our first weeks at the mediaLAB we did an online survey among team leaders about what they believe that their job functionalities are, we also interviewed three team leaders and we did two shadowing sessions of a team leader. So by putting all this collected data together we hopefully have a pretty clear view on what the main tasks of a team leader are and what they should be. In the end we want to create a team leader journey that shows what a team leader does from the moment they step into their office until the moment they leave.
So as you can read, no meetings with KLM this sprint, so far, but we’ve got a shadowing session of a gate agent and an interview with a team leader scheduled next week!
We should get back to work! We’ll talk again soon!
Team KLM
