Hi guys,
we’re back again!
We’ve had some busy days the last two weeks so sorry that you haven’t heard from us in a while! We had two shadowing sessions with a KLM teamleader which give us a chance to see what a teamleader exactly does during the day and create a ‘teamleader journey’, a map of all there activities during the day. We were also given the opportunity to shadow a teamleader apron, this is a teamleader who works at the platform and is responsible for all the bagage/ hand luggage. The flight that we did while shadowing him was quite a difficult flight for the employees involved in the bagage handling because the flight had two destinations so you have to put all the bagage for the first destination at the back of the plane so you can get them out easily when you arrive at your first stop. And we can tell you it’s a big puzzle, cause you have to consider the weight of all the bagage and you also have the different destinations.
We weren’t allowed to take pictures at the platform so we made this picture at what ‘the bridge’, so that’s in between the gate at the entrance of the plane. Here you see us walking towards the cockpit to inform the cockpit crew about how the bagage process is going.
If you work at the platform you have to wear a safety jacket, shoes and headphones.
But we weren’t only on field trips these last two weeks. We also gathered all our data together and analyzed it. We put all the data that we have collected since the beginning of our project at the MediaLAB on post its and we put all the post its with kind of the same subject together so we get a overview of all the problems and where the biggest problems occur.
It started out pretty clear.
After that it might have became a little bit chaotic.. but just a little…
So we had to do some readjustments..
But in the end it became pretty clear. We might some big ‘islands’ of the major subjects that we’ve come across, we also took some post its out because they were not of any interest for our further steps in the project. In the end we visualized the big islands like this:
The overview is in the middle, since it’s the major subject of our project; creating an overview. Others problems we run in were, transfer passengers, communication problems, staff sticking to their habits and not adjusting to new technology and many more!
Thanks for reading our KLM blog and we’ll talk again next week!