Hi guys,
today we had our first review session at the KLM Convair building! This was our chance to show our KLM contacts what we’ve been doing during the first three weeks at the mediaLAB!
*Here you see Saskia presenting our first findings.
The main focus of our first sprint was to figure out what kind of information the teamleaders need in the application, since we are making an app that should help the teamleaders getting a broader view of all the processes going on around the gate. We’ve used multiple methods to help us find out what the problems are that they are facing, what information they need to deal with these problems, what information they miss at this moment and why they believe an app could help them with these processes. The methods that we’ve used were:
A fishbone diagram that identifies possible problems.
A stakeholders map to have a look on all the parties involved. We’ve used all the abbreviations that KLM uses as well so it might be a bit hard for you guys to understand this map. But to give you a short insight, the operational triangle exists out of:
DAM: Duty Area Manager
Gate Agent
and TLA: Team Leader Apron
All these people are of huge importance on all the processes regarding the gate and the boarding starting on time but our main focus during this project will be TLP, Team Leader Passage.
Next to that we’ve also done a survey. We have received 20 responses on the survey so far, 16 from teamleaders and 4 from gate agents. The survey was all about finding out what the teamleaders find important, what goes wrong and how we can positively influence them and the processes regarding the boarding process.
*All the quotes in the survey and presentation are in Dutch since all the participants filled the survey in in Dutch and we didn’t want to change the meaning of their comments while trying to translate them.
Last but not least we’ve also made mindmaps of possible solutions to the problems that the teamleaders face.
So as you can see, we’ve been really really busy the last three weeks because we wanted to make a good impression on our KLM contacts! Thankfully they were as enthusiastic about our project as we are!
We’ll talk again next week!