Yesterday, Monday the 22nd of February, we had our second visit at the KLM office at Schiphol. After the first visit, a week ago, we were still a little bit unsure about what the scope of the project, more specific the scope of the first sprint, would be. But after our second visit we are happy to inform you that; things are becoming more clear! We visited terminal F, had a look at the HUB control center and talked to a shift agent and a gate agent as well as to our contact Martine. The people that we spoke to on Monday really helped us to clear our view on the scope.
For the next couple of weeks we will be focussing on finding a way to get information across in realtime, making the (desktop) apps more accessible to the staff and trying to put all information that they are now getting from different kind of apps and sites into one big app. We want to provide the staff with an app that gives them an overview of everything that is going on surrounding the gate.
A realtime app with a total overview of everything that is going on will hopefully make these portophones and all the heaps of paper with passengers info unnecessary.
Here the passengers can print their own boarding passes.