Prototype for empathy helps to understand needs and problems that users have when using a prototype. For example: make a website to display information in a way that is similar to how the website would look for someone who is color blind. This helps you to understand what needs this user group has with regards to use of colors and contrast for the design of a website.
1. Identify specific aspects of a user experience that the team might not have clarity on.
2. Do a brainstorm on how to understand the possible problems the user might face.
3. Develop a quick prototype and test it among the design team.
4. Collect all insights into a list, use those insights to refine the design idea.
WHEN
On the first phases of the project.
WHY
To allow team members and (stakeholders) understand users.
NOTE!
The prototype aims to help the design team (and stakeholders) understand user behavior, it is not a prototype built to test a design concept.
OUTPUT
A prototype and insights to understand the user better.
Next
Use the insights gained to develop concept(s).
Reference
YASUI, Toshiyuki, et al. Fostering Fukushima’s Future: Grass-Rooted Policy Design in Post-Disaster Japan by Participatory Systems Analysis./