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for all your building materials, timber and sheet

Team

Linda Janssen
Sabrina Doornekamp
Jelmar van Voorst
Aishwarya Babu

Commissioner: STIHO

Description

Stiho is a supplier of construction, wood and plate materials. Costumers of Stiho are construction companies active in building, renovation and the development of small new building projects. Craftsmanship and knowledge about product and application modes are disappearing rapidly in the Dutch construction industry. Ageing is the main reason for this development. The loss of knowledge and skills is already causing problems in maintaining the quality of project in this industry. The question is how these skills and knowledge can be preserved and circulated to future generations through digital storytelling? The target group that Stiho wants to reach consists of construction companies active in building, renovation and the development of small new building projects. The media application that has to be developed must make this knowledge accessible to craftsmen at the ‘Stiho-building square’ (together with the Giebels formula) and at building locations.

Capturing the STIHO Service

Data gathering

Our work this week was predominantly gathering data. We had interviews with the STIHO employees at the bouwplein in Amstel. All these interviews were transcribed and are being carefully looked at. When interviewing the employees we also asked them to fill in their work routine on paper (see the picture below).

With this input we got a clearer perspective on what the tasks and responsibilities of the the employee are. Also we gained more knowledge about what kind of questions clients ask and how STIHO responds to them. We now have a lot of quotes, pictures and interesting stuff!

BeamLab

A second fun thing we did this week was visiting the BeamLab at Pakhuys de Zwijger in Amsterdam. More information can be found here: http://www.dezwijger.nl/page/68639/nl

A little impression:

Light piano

Also very important

Sabrina purchased a new love! Bought at the STIHO Bouwplein. You can see how happy she is.

Upcoming

In next week, we have a meeting with a contractor and a supplier, and we are going to visit construction sites at which STIHO is going to deliver supplies. When we combine all this data we are going to start forming insights, making personas and start working on the service map so we have a better overview of the whole process.

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