Traveling with no luggage

Designing new Travel Experiences




Unforgettable experiences and useful workshops and a re-scope!

The last two weeks have been blasting through really quickly! For our team has done so much work in such little time.

Copy of collage

So first things first;

We had a blog missing during our sprint transition. This was our most recent blogpost. Please read it if you haven’t caught up yet!

We have had so many experiences that it is difficult to structure it in a proper fashion, yet we will of course still try our best to show you our work so far in the best way we can.

We ended at the last blog with a lecture about Defining Intentions by Charlie Mulholland ( The lecture was really great and Charlie taught us a lot. If you would like to read more, we have made notes that you can read! Notes

The notes are complete up until halfway of Charlie’s lecture, as we had to go to the Bagportr meeting. So let us quickly dive in the process so far.

With a few days that passed by we already faced our first Sprint Review. The results on the table, questions and critical feedback on the case; what can go wrong?


We had a sprint goal; Create a user experience map that covers the entire flight process on the airport.

Did we complete this you might ask? Yes we did, and we also made conclusions based on the insights we got during the sprint. This was all being showed on the table at the review in such a short time frame of a meeting; It was rough!

Specifically our team was thinking about other ways to improve the possible future of the airport. Not only specifically bound to the ‘door-to-door concept’. It was a meeting full of discussions to come to a consensus what the project is going to be about. Honestly we all felt enlightenend after the meeting was over; we want to find a solution so passionately that we had to rethink the scope to something more realistic.

‘Relieving baggage stress’

We also had our first sprint retrospective. Which is essentially a feedback session; Tell the others how you feel, and decide as a team what elements you want to take forward with you, and which elements or aspects on specific behavior do you want to leave behind.

It was emotional and everyone had a few things to say which is good. We want to look forward and improve every sprint.

A machine cannot run on gears if they aren’t well oiled, they say.

After the review and retrospective we quickly came to a new dawn. Lunch was ours to be made, and a new planning was waiting on the coastline to set sail.


We had gotten a project briefing the same week and so with this mindset we came up with a new sprint planning with one goal in mind; Create three concepts based on a specific passenger and everything that involves his or her journey.

MediaLAB is good at creating concepts in an iterative way. We have learned that it is also good to start-off with what you have and take it forward to create something tangible. And we hope to use this in the future more often as it is good to use your strengths to your advantage, being MediaLAB Creators.

So with that in mind, we wanted to push forward.

Super fun lectures and workshops!

These are best explained with visual imagery:

Meetings to ask for data information;

Meeting at Schiphol

Search less, find more.

Search less, find more

The annual Internship lunch

√Ćnternship lunch with

User & Context by Marco

User & Context


User & Context with Marco

Then we also had peer pitches, where we learned a lot about the other teams that were having their meetings on their thursdays respectively. They showed their own concepts, feelings & emotions and of course their results and findings they were going to show to their stakeholders.

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We already had our review so we showed them our experience and gave tips to the other teams on how to approach the review in a better way:

  • Timebox your review to a set time, preferably around two hours.
  • Show them an overview of what made you get the results that you are showing. This will help them understand your decisions during the sprint better and so your process will be as clear water to them.
  • Give your attending partners an agenda of what is to be expected of the meeting. This is to make sure that they know what is expected of them.
  • Make sure the environment can handle your criteria. e.g if you need a beamer or a tv screen to show digital media, make sure it is arranged in someway. Usually the partners will be aware of this already, but it is good to ask in advance.
  • Ask your partners to be critical about specific insights during the review, as it is important for them to be able to speak up about their opinions.
  • Make sure you have a general direction to be heading for the next time you are planning, perhaps state this in your presentation.
  • Make sure everyone, including your own team is comfortable and in a good open mood. Bring candy, cake and methods to open their minds up to give feedback.

We hope these tips help other (future) teams as they have helped us too. We haven’t been able to use them all yet, but surely for our next sprint planning we will make sure they are included! We will let you know next time how the meeting went and if it improved.

Next time we will talk about the translate session we are having tomorrow, and we will show a brand new concept, fine tuned and flavored into our own new founded branding style. So many things to be shown and so much info to give out to you guys, I hope you guys enjoyed this week’s blog.


If you have any questions, feel free to leave them down below.



Jesse Klijn,

Team Schiphol

Content Creator and Programmer



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