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Baggage Reclaim

How to change behavior and experience around the baggage reclaim belt of Schiphol Airport




Welcome to the Family,

From departure to airline 
A line of people 
in line, 
to get their bag.
Fline, the only
line you should be in. 

Screen Shot 2017-02-01 at 11.55.22

Screen Shot 2017-02-01 at 12.04.20

Screen Shot 2017-02-01 at 11.58.53

Scan your plane ticket to get access to the personalised information. On the exposition a fake plane ticket was provided to let people test the chatbot. The clickable prototype can be found at: 

Screen Shot 2017-02-01 at 12.12.34
The concept Fline is bigger than just the app. The whole reclaim experience is a part of it. In order to show this we show our previous made model with the characters on the belt. The different characters should eventually represent the multicultural society that Holland has. Instead of welcoming passengers with the old windmill and cheeses, it is time for a more modern introduction.




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