For the last two weeks we have been also working on another prototype; reporting of issues. The ideation tool would form a great second step within the whole process of engaging people with the bikeability of Amsterdam.
We based this prototype on three user scenario’s we created. In the first user scenario, Tamara, the rushing Amsterdam Cyclist, wants to report a pothole in the road on her daily route.
This image shows all the different screens we created to make the clickable app with POP. We designed the screens with Balsamiq, which is a great program to design mock-ups easily. Different elements that are necessary to report an issue are ‘ location’, ‘category of the issue’ and a small description of the problem. The user is free to add a photo of the problem. We based this feature of the prototype on Fix My Street, Verbeter de Buurt, and Fietsersbond meldpunt.
Tamara wants to explore the reported issues in her neighbourhood in the second user scenario. All the pinpoints on the map represent issues. Blue pinpoints are issues that Tamara filed herself, black pinpoints are issues that are in progress or still open and green pinpoints are solved issues. This feature gives Tamara more insights in the issues that are surrounding her and the status of these issues.
In the third user scenario, Tamara likes to see the badges she can unlock through reporting and solving problems. We added this feature to stimulate the engagement of the users. Personal achievements seem to evolve into a positive feeling. Reporting of issues mostly comes forth out of negative emotions, so converting these emotions to a positive feeling is a goal we would like to reach. The motivation and stimulation of the users through badges is engaging the users into the process of participation. We based this feature on badges that users receive with Foursquare and FitBit.
We are now looking for ways to integrate the ideation prototype Verbeter de Straat into this prototype, and how to combine these two prototypes. We are very interested in the combination of self-generated data and open data. We are also working on redesigning the low-fidelity prototype, adding other features and expanding existing features. If you would like to test it, please step by the Studio HvA any time!