After a lot of frontal interviews, we decide to use also a¬†SURVEY to ask at the people more questions and understand better the different behaviors.
We use different types of question to have different types of answers from different types of people.
If you want, try to answer the questions using this link:
Thank’s to these surveys we also define 8 different PERSONAS: different types of users of the waste service.
The behaviors of each different personas are all different and they depends from different categories like ATTITUDE, SUBJECT NORMS, PERCEIVED CONTROL, KNOWLEDGE, PAST BEHAVIORS.
After that we decide to show all our research with two different games.
We design a game called WHO AM I? to play with the different personas to understand better the different behaviors. This game is digital and you can play online with that.
Another game that we designed it’s TOP BEHAVIORS. This is a game with cards and it’s important to play with the real data about our survey. After this game you can also find other INSIGHTS.
After results found we can find new solutions for our work.
At the end of our work we show all in a meeting with the Municipality.