The framework provides a model for analyzing how you deliver help. The model identifies six primary categories or styles of helping interventions.
1. Divide people into authoritative & facilitative. Authoritative helping people give information, challenges and suggest next steps. Facilitative helpers draw out their solutions and ideas whilst helping others to reach their own solutions.
2. Define subcategory for authoritative helpers.
I. Prescriptive: explicitly direct person by giving advice and direction (behaviour, guidance).
II. Informative: provide information to instruct & guide the other person (experience, principles, helps to understand background).
III. Confronting: challenge other person’s behaviour or attitude which they would otherwise be unaware of (challenge thinking, help avoid same mistakes, playback said things).
3. Define subcategory for facilitative helpers.
I. Cathartic: help to express & overcome not previously confronted thoughts or emotions (empathize, express feelings).
II. Catalytic: help to reflect, discover, learn for him/herself (encourage, asks question, generate options, listen and summarise).
III. Supportive: build up confidence by focusing on their competencies, qualities and achievements.
WHEN
Before talking to people e.g. team or interviews.
WHY
Learn what type of helpers you and your team are.
NOTE!
Have a team or people you want to approach.
OUTPUT
Know other ways to approach people.